At SRS Care Solutions Scotland, we are committed to delivering high-quality care and support. If you ever feel that our service has fallen short of your expectations, we want to hear from you so we can make things right and continuously improve.
How We Handle Complaints
Administration
A dedicated named manager is responsible for overseeing and administering our complaints procedure to ensure every concern is addressed thoroughly and impartially.
Acknowledgement
Every written complaint will be formally acknowledged within 3 working days of receipt.
Investigation
We investigate all complaints thoroughly and aim to complete our review within 14 days of receiving your concern.
Response
You will receive a full written response detailing our findings and resolution within 20 days of your initial complaint.
Our Approach
Every complaint is dealt with promptly, fairly, and sensitively. We fully recognise the upset and worry that concerns can cause to our service users, families, and staff, and we treat every matter with the utmost care and respect.
How to Submit a Complaint
If you wish to raise a complaint or share feedback, please send an email directly to: