Communication is essential in any industry or workplace. In care though, it can make all the difference to the individuals we support.
From discussing client care with a carer, writing in the care diary or asking someone how their days going – we rely on our interactions to support us carry out our day-to-day roles.
Types of Communication
Sometimes, the people you interact with daily may not be able to react like you or me. This needs to be taken into account to ensure fair representation and choice are maintained.
Think about different ways in which we can interact: verbally, non-verbally, visually, through listening or writing.
Visual: videos, images, television, colours.
Non-verbal: facial expressions, body language, eye contact, touch.
Verbally: When we speak with others. Either in person, over the phone, via video call.
Listening: Without listening, its impossible to assess what an individual might want or need. A key factor in communication.
Writing: Through writing key words, emails, memos,
Emotions
The measures we take in order to promote communication within our workplace ensure mutual respect and understanding. A crucial part of teamwork; communication enables us to ensure satisfaction within our organisation. By assessing how you can best engage with each service user and build the care plan around that, you are enabling them to meet their full potential while remaining independent.
So remember – how you communicate can have a hugely positive impact.